FAQs

When are the Marshmallows back in stock?

We do sell out almost every time, so make sure you keep your notifications on for our Instagram for alerts!

  

I haven’t got an email?

Check junk mail! If not, message the Instagram help page and we can check.

 

Can you pack my order on Tik Tok?

We try our best to package as many as requested on all our Tik Toks (Mia’s, Becky’s & mine). Leave a note in the order section but we can’t promise anything as we can get extremely busy!

 

When are the Marshmallow Soaps back in stock?

The soaps are currently being redesigned. We will be notifying on Instagram once ready.

 

I placed 2 orders, can you put them in one box?

Unfortunately not. This makes things very confusing and if something is to go missing, we cannot claim the full amount of your order back from Royal Mail.

 

My Marshmallow Sponge is small?

You need to wet it! Keep it running under the tap and squeeze for 30 seconds.

 

How do I stop my Marshmallow growing mould?

All makeup sponges that are dampened can grow mould if left in a warm or enclosed space. Make sure to keep it in a well ventilated, open area.

 

My Marshmallow Sponge has a rip in it?

This can be down to a few things. Human error is a big cause, as the Marshmallow is super delicate, nail marks can be made if the sponge is handled with a heavier hand, this can be done during washing or application (pinching the sponge). We also noticed dried out foundation on the sponge can cause splits as this will cause the material to dry out. Lastly, when cleaning your sponges please avoid drying formulas. Natural soaps with moisturising properties in are best.